Ticketing Jobs

Wage: Base: $14.00/hour; Maximum: $15.00/hour; Work-Study required

Supervisor: Ticketing Manager, Shift Managers

Functions: As a Customer Service Representative (CSR), you will represent the Bienen School of Music by providing customer service to a wide range of patrons, faculty, and students attending our 100+ concerts and performances throughout the year. CSRs sell tickets to these events and provide general customer assistance over the phone at the Bienen School of Music Concert Management Office and in the concert hall lobby directly before events. Working in a professional but social environment alongside other CSRs and student Shift Managers, CSRs strive to create a friendly and positive impression of the Bienen School of Music for all patrons.

Location: In-person shifts at Northwestern's Evanston Campus, in Pick-Staiger Concert Hall at 50 Arts Circle Drive and other Bienen School of Music performance venues

Hours: Flexible hours seven days a week between 8:30 a.m. and 10 p.m. (approximately 6–12 hours per week based on Work-Study allowance). Schedules are sent out bi-weekly based on concert schedules and reported CSR availability. A mixture of evening, daytime, and weekend hours required. Work takes place in the Concerts@ Bienen Ticket Office at Pick-Staiger Concert Hall and at events held in various on-campus performance venues. Optional hours available during holiday breaks.

Dress: During public events, CSR staff must wear clean, professional attire and a name tag. Concert dress code is business casual apparel only. Suggested attire includes pressed, oxford dress shirt, dress, blouse, skirt, romper, or dress pants. Ripped jeans, t-shirts, or tennis shoes are not acceptable during concert shifts. Casual wear is acceptable during daily shifts with no public events.

Responsibilities:

1. Provide customer service and information for faculty, staff, students, and patrons, both over the phone and at the ticket office
2. Attend to daytime ticketing operations including ticket sales, distribution, revenue collection, record keeping, and shift close-outs, including handling daily receipts of up to $2,000
3. Conduct ticket office operations for concerts at the specified venue, including ticket sales, record keeping, close-out procedures, and box office upkeep
4. Communicate problems and/or suggestions to ticketing manager regarding operations, customer service, and training
5. Maintain compliance with Purchase Card Industry (PCI) Data Security Standard
6. Other duties as assigned

Qualifications:

1. Customer service experience.
2. Ability to remain level-headed in hectic situations.
3. Pleasant, service-oriented attitude.
4. Independence, initiative, and common sense.
5. Efficiency and the ability to multi-task.
6. Neatness and organization.
7. Money handling experience.
8. Experience with CRM database or sales systems preferred, not required.
9. Dependability and punctuality a must.

Wage: $17/hour

Supervisor: Ticketing Manager

Supervises: Customer Service Representatives

Functions: Provide customer service by answering phones, selling tickets, assisting patrons, supervising events, supervising evening and weekend staff, and resolving ticketing problems.

Location: In-person shifts at Northwestern's Evanston Campus, in Pick-Staiger Concert Hall at 50 Arts Circle Drive and other Bienen School of Music performance venues

Hours: Flexible hours seven days a week between 8:30 a.m. and 10 p.m. (approximately 8–12 hours per week based on Work-Study allowance). Schedules are sent out bi-weekly based on concert schedules and reported availability. Optional hours during holiday breaks. Quarterly mandatory meetings. A mixture of evening, daytime, and weekend hours required. Work takes place in the Bienen School of Music Concert Management Office and at events held in nine locations on campus.

Dress: During public events, Shift Manager (SM) staff must wear clean, professional attire and a name tag. Concert dress code is business attire. Ripped jeans, T-shirts, tennis shoes, or boots are not acceptable. Casual wear is acceptable during shifts with no public events.

Responsibilities
Public Contact: High public contact.
Monetary: Daily Receipts of up to $6,000
Cleaning, Physical Labor, and Maintenance: Minimal; keeping office and box office areas organized and neat. Supervising the transportation of ticketing equipment from locked storage areas to concert locations on campus

Specific Responsibilities:

1. Supervise customer service and box office staff in the absence of the ticketing manager
2. Assist with hiring and training of CSR staff
3. Manage the box office for concerts at the specified venue, including ticket sales, record keeping, close-out procedures, and box office upkeep
4. Communicate problems and/or suggestions to ticketing manager regarding operations, customer service, and training
5. Oversee cash handling at events and at the end of the regular business day
6. Use independent judgment to resolve patron complaints and problems
7. Produce financial reports based on daily ticket transactions
8. Timeliness in opening and closing business operations and online sales
9. Balancing and depositing funds
10. Other duties including phone/window coverage as needed

Qualifications:

1. High-quality service as a Concert Management Office CSR for no fewer than three academic quarters required
2. Exemplary customer service attitude
3. Ability to communicate and resolve conflicts effectively
4. Prior supervisory experience preferred
5. Ability to remain level-headed in hectic situations
6. Pleasant, service-oriented attitude a must
7. Independence, initiative, and common sense
8. Efficiency and the ability to juggle multiple tasks simultaneously
9. Experience with office equipment: copy machine, fax machine, phone, ticket printers, ticketing laptops, etc.
10. Neatness and organization
11. Experience with Mac and computers preferred, not required
12. Ability to handle money accurately and efficiently
13. Previous experience with customer service and cash handling preferred, not required